Frequently Asked Questions

Everything you need to know about shopping with Arka

What are your shipping rates and delivery times?

We offer standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. Rates are calculated at checkout based on your location.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

Which payment methods do you accept?

Arka accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping times vary by destination and typically range from 7 to 21 business days.

How do I contact customer support?

Our support team is available via the 'Contact Us' page on our website, through email at [email protected], or via our live chat during business hours.